5 Ways To Handle A Mistake At Work Without Freaking Out
We try our best to do the right things at work, but it is inevitable that we will still make mistakes from time to time. Instead of spending time beating yourself up, you can prevent things from becoming worse as long as you deal with the situation promptly and properly. Here’s our expert advice on how best to handle common mistakes that you may make at work.
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Images: lenetstan / 123RF.com, Unsplash, Pexels
Text: Lina Esa / CLEO Malaysia
Your boss asks you a question and you draw a blank
Jane Lowder, career coach and founder of Max Coaching (maxcoaching.com.au), has faith in you. “Chances are that you know the answer but have been caught off guard,” she says.
TACTIC: COVER UP
Jane says to “Take a deep breath and calmly respond with a delaying question such as, ‘I’d be happy to check up on that and come back to you as soon as possible’ or even ‘I’m finalising an urgent task, can I come back to you on this?’” This way, you’ll be covering your butt for a tad longer. “It also indicates that you’ve taken it on board and are actively working to respond quickly,” she adds.
You hit ‘Reply All’ to a private email by accident
Damn your index finger and its ability to ruin things with the twitch of a click. According to Lowder, there is no way around this stomach-turning mishap. “It’s near impossible to cover up ‘Reply All’ fiascos – even the ‘Recall Email’ function doesn’t work as promised,” she explains.
“Apologise to the private parties whose information has goneunintentionally public, and hope that lasting damage isn’t done.” If you’re worried about the contents of your email getting in the wrong hands, it shouldn’t be in an email, period. Keep it for your after work drinks instead.
You totally forgot to schedule a meeting, and you’re kind of freaking out about it
There was so much going on today that you didn’t lock in that meeting for your managers. Ruh Roh.
Don’t worry, it can be easily fixed. “If some multi-million dollar contract was hanging off an urgent meeting being held, then the only option is to confess and let the cards fall where they may,” Lowder explains. “But if the matter isn’t urgent, then simply tell your boss you are trying to find a common time that works for everyone, and slot it in.” Easy.
You shared confidential work information with a colleague, and now the secret’s out
You told your work wife some seriously juicy gossip, and now it has spread like wildfire. Lowder delivers the cold, hard truth.
“Covering up this kind of error in judgement isn’t going to work for you,” she suggests. “Your integrity is at stake and – quite possibly – your employment. If you lie, and a lengthy email trail or text thread reveals you were the culprit, then the consequences will be far more dire than if you ’fess up early.” Well, you heard the lady.
You left early and your boss asks where you were
You faked a migraine and skipped out to enjoy a cheeky late-afternoon wine (or headed to the nearest Monki) but now your boss wants to know where you were. Busted!
TACTIC: COVER UP
When backed into a metaphorical corner, us girls tend to overshare. So this time, ditch the TMI. “Your boss doesn’t need to know all the intricacies of your personal life,” says Lowder. “Keep your explanation short and professional: ‘I had an urgent personal matter, I will come in earlier tomorrow to make up the time, and I’ll be sure to clear it with you should there be a next time.’”