You’ve probably had this situation: Your colleague is nice and helpful. The only problem? She has the memory of a goldfish. She doesn’t remember being given an update on the report last week nor the tasks assigned to her. She remembers to attend meetings, but only because they’re in her calendar. Everything that’s not in her calendar? Not in her brain.

So how do you deal with a colleague or boss who is forgetful without lashing out at them or calling HR? We got some tips from James Choles, Corporate Training Manager for Professional Development Centre at the British Council.

You might also be interested to read about taking MC for burn out (yes, you can!) and skills to upgrade if you’re gunning for that promotion at work. For more stories on self-improvement and career advancement, read our Change Makers issue here.