Grandmother Calls LG Uplus Call Centre In Korea And The Weirdest Thing Happened

Customer service agents indeed meet people from all walks of life. They’re like taxi drivers, only they work behind the screen. One customer service officer working for LG Uplus, a telco company in South Korea, interacted with a grandmother who had mistakenly called the hotline – and didn’t even know she did it. The conversation was uploaded and has since gone viral.

Read the hilarious interaction below.

M: This is LG Uplus that brings you happiness. How can I help you?

W: Hmm.

M: Hello? Customer?

W: Nya?

M: This is LG Uplus, Customer.

W: A fire broke out?

M: This is LG Uplus, Customer.

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W: Where?

M: This is LG Uplus, Customer.

W: Where?

M: This is LG Uplus, Customer.

W: You said a fire broke out at LG?

M: This is LG Uplus, Customer. We are an internet company.

W: Where is this place?

M: Customer service centre, Customer.

W: What?

M: We are a customer service centre, Customer.

W: Bathhouse?

M: Customer service centre, Customer.

W: Bathhouse~

M: No, we are not a bathhouse. We are a customer service centre.

W: A fire broke out at the bathhouse?

W: A fire broke out out at LG?

M: Ah, a fire didn’t break out at LG. We are LG Uplus, Customer.

W: That’s weird… So how should I do it?

M: What should you do… I don’t think I understand, Customer.

W: Are you an ahjumma (auntie) or ahjussi (uncle)? Are you an ahjussi?

M: (Laughs) Yes, I’m an ahjussi.

W: You’re an ahjussi?

M: Yes

W: But how did you get my number?

M: Customer, you were the one who called us.

The call went on for a few more minutes before the grandmother asked where the place was located. After telling her their service centre was in Seoul, he asked her where she was calling from, only to be cut off with an “I understand,” before she hung up.

Kudos to the customer service officer for his patience!

Image: Olha Shtepa / 123RF.com

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