Which Is Faster: Ordering Your Food With A Waiter Or Via An App?
At some point, we’ve all tried and failed to get a wait staff’s attention in a crowded restaurant. Be it Sunday brunch, lunch hour, or Friday night drinks, we know all too well the struggle of trying to get service during peak periods.
So when we learnt of Waave, an app that claims to be the fastest way to order and pay at restaurants, bars, and events, we decided to give it a whirl during lunchtime. Here’s how it went.
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This is how the app looks like when you open it. Using location services, it will list down the places near you where you can use Waave. As for payment, there are options to link it to your credit card, PayPal account, or top up the in-app wallet.
Karen and I decided to place our orders individually to see how the experience stack up against the normal ordering process. We showed up at Sum Yi Tai, and were promptly shown our seats. I had to wait for the menu, whereas Karen just browsed the full lunch menu on her phone and placed her orders immediately with a few taps.
This is how Sum Yi Tai’s lunch menu looks like on the app. Because we went during lunch hour, the restaurant was quite busy. I didn’t have to wait super long to have my orders taken, but by the time I got the attention of a waiter about five minutes after we had sat down, Karen had already sent her orders through.
After placing your order via the app, a staff member will need to verify your order. It took less than two minutes to get this done when we went to Sum Yi Tai.
The service at Sum Yi Tai was quite speedy and efficient, so all our food came at the same time. That said, we can foresee that this app would come in really useful if we’re out for say, after-work drinks on a Friday night, because then we wouldn’t need to jostle with five other people for the bartender’s attention, for example.
Karen and I both ordered drinks with our meal, but I realised that my drink wasn’t served even after we got all our food. Turns out, the person taking my order had forgotten about it. It wasn’t a big deal because it was rectified quickly, but I imagine it would be super annoying if it happens to you at a place where the service is slower. If using the app can help minimise human error, why not?
After the meal, Karen could just breeze out of the restaurant, having already paid with her e-wallet. I had to stay a little while longer, waiting to sign for my credit card bill. Again, anyone who’s had to wait for their card back at a busy bar would appreciate this feature.
Look out for this sign at partnering venues, or just download the app to find locations that accept Waave near you. You can also check out their website for a list of venues.